Every SUPERWAPA piece is made to order by our production partner Printful, just for you. Nothing comes from a warehouse, so we do not accept returns or exchanges for items in perfect condition. If something arrives damaged, misprinted or wrong, we fix it for free.
Please check the size guide before you order.
We cannot exchange or refund an item because of the size or color you chose.
We cannot exchange or refund an item because of the size or color you chose.
We replace or refund
- Items damaged or defective on arrival
- Misprints: wrong placement, wrong colors or a faulty print
- A different item than the one you ordered
- Packages lost in transit, before tracking shows them as delivered
Not covered
- Wrong size or color chosen at checkout
- Changing your mind
- Small color differences between your screen and the real product
- Items that have been worn, washed or damaged after delivery
- A wrong or incomplete address entered at checkout
- Packages marked as delivered by the carrier
- Delays caused by customs or the carrier
How to make a claim
- 01Contact us within 21 days of delivery. For a lost package, within 21 days of the estimated delivery date.
- 02Send your order number and clear photos of the problem and of the label inside the item. Keep the item unworn and unwashed until your claim is solved.
- 03We review it within a few business days. If it is approved, we choose the best solution: a free replacement or a refund to your original payment method.
Important
- Do not send items back without our written approval. Packages sent to us or to the address on the shipping label without approval are not accepted or refunded.
- Claims received after 21 days, or without photos, cannot be processed.
- Orders can only be changed or cancelled before production starts. Write to us right away if you need to.
- We may refuse claims that we cannot verify or that look like misuse of this policy.
- If you have a problem, please talk to us before opening a dispute with your bank or PayPal. It is the fastest way to solve it.
Customers in the EU and UK
This policy does not limit your legal rights as a consumer.